Last Updated: June 2026
This Privacy Policy describes how Kooky Cookies (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, subscribe to our marketing communications, or otherwise interact with our business.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information when you interact with our website or services:
Contact Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order history
- Payment confirmation information
- Gift messages
- Corporate gifting information
Account Information
If you create an account, we may collect:
- Login credentials
- Saved addresses
- Account preferences
Website Usage Information
We automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Shopping activity
- Referring websites
This information helps us improve our website and customer experience.
Cookies & Tracking Technologies
Like many websites, we use cookies, pixels, analytics tools, and similar technologies to:
- Operate and improve our website
- Remember customer preferences
- Analyze website traffic
- Measure marketing performance
- Improve the shopping experience
Most browsers allow you to disable cookies, although doing so may affect website functionality.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding orders and pickups
- Send shipping notifications
- Respond to inquiries
- Improve our products and services
- Prevent fraud and unauthorized activity
- Comply with legal obligations
Email & SMS Marketing
Customers who opt in may receive promotional emails, text messages, product announcements, special offers, and other marketing communications.
Consent to receive marketing communications is not a condition of purchase.
You may unsubscribe at any time using the unsubscribe link included in emails or by following the instructions provided in text messages.
Message and data rates may apply.
Corporate Gifting Information
For corporate gifting and multi-address shipping orders, we may collect recipient names, shipping addresses, company information, and gift message information provided by the purchaser solely for the purpose of fulfilling the order.
Payment Information
Payments are processed through secure third-party payment providers.
Kooky Cookies does not store complete credit card information on our servers.
Payment information is handled by our payment processing partners in accordance with their privacy and security policies.
Sharing Information
We do not sell customer personal information.
We may share information only with trusted service providers necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Email and SMS marketing platforms
- Website analytics providers
- Customer support providers
These providers receive only the information necessary to perform their services.
Data Security
We take reasonable measures to protect your personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. We encourage customers not to submit sensitive information through unsecured channels.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill orders
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of third-party websites.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us at:
info@kookycookie.com
Kooky Cookies, LLC
10710 Kingston Pike
Knoxville, TN 37934
